Healthcare facilities have to own their data!
ntravis 
Effective measurement of patient satisfaction is much more than just sending out surveys and aggregating results. When effectively woven into a quality program, it allows a provider a final opportunity to connect with the patient, determine what would foster patient loyalty in the future and catch those issues that have angered patients but slipped through the patient complaint process. An effective patient satisfaction system is an integral component in protecting patient/provider relationships and fostering stronger ones. The ability to customize and personalize surveys will become increasingly important as the patient/provider relationship enters an era of value based purchasing and is impacted by a significant generational shift in consumers.
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