About Us
There is a difference between interest and commitment. When you're interested in doing something, you do it only when it is convenient or you must. When you are committed to something, you accept no excuses; only results.
Despite more than two decades of effort and investment, both in the form of money and time, the healthcare industry continues to struggle in meeting patient expectations, rebuilding public confidence and achieving financial stability. If healthcare organizations are to achieve the desired success in these areas, we first need to shed some light on why we are where we are and understand what it will take to build a future that meets the needs of our internal customers, external customers, and the ultimate customer - THE PATIENT.
At Darlene D. Bainbridge & Associates, Inc., we bring 3 decades of experience coupled with a serious commitment to promoting the change necessary for creating strategic success for the healthcare industry. In an environment as dynamic as the healthcare industry, it is important to always keep your expectations higher than your reality. If one does, the potential for success is always closer at hand. Our consultants are committed to helping our clients reach for that future business curve that can help attain a stronger position in a market where efficiency, effectiveness and a commitment to quality wins the day.
Patient Satisfaction Blog
The debate over qualitative versus quantitative data is heating up in health care as providers look for ways to effectively measure and manage patient satisfaction in an increasingly competitive market place. The answer doesn’t live in choosing one or the other. It is found in learning how to marry the benefits of each in a [...]
Effective measurement of patient satisfaction is much more than just sending out surveys and aggregating results. When effectively woven into a quality program, it allows a provider a final opportunity to connect with the patient, determine what would foster patient loyalty in the future and catch those issues that have angered patients but slipped through [...]
Providers that manage patient satisfaction measurement as one more form of soft quality in today’s environment choose to increase their risk of ending up as a casualty along the highway to health care’s future. An activity falls into the category of “soft quality” when its design and implementation creates the perception of action without it [...]
The impact of a patient satisfaction measurement system is influenced by how important it is perceived to be by the patient.
An effective patient satisfaction system works to be responsive to the four major consumer groups.
An effective patient satisfaction system helps an organization to better understand those patient value propositions that are most important to the consumers of health care services.
An effective patient satisfaction system is proactively aligned with the changing needs and dynamics of the patient relationship.
Always build your surveys to support achieving the Ten Commandments of Patient Care.
Quality begins on the inside... and then works its way out. -- Bob Moawad
Don't be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the little jobs well, the big ones will tend to take care of themselves. -- Dale Carnegie
Aim at perfection in everything, though in most things it is unattainable. However, they who aim at it, and persevere, will come much nearer to it than those whose laziness and despondency make them give it up as unattainable. -- Lord Chesterfield
Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results. -- Andrew Carnegie
Change does not change tradition. It strengthens it. Change is a challenge and an opportunity; not a threat. -- Prince Phillip of England
